Marlborough College Summer School or MCSS
1. About You, Our Guest
By making a booking, either for yourself or another person or persons, through the Summer School website or by post you confirm that:
ˇyou are at least eighteen years old;
ˇyou have an appropriate level of spoken English relevant to the Course;
ˇyou accept the MCSS Customer Charter.
2. How the Contract is formed between you and Marlborough College Summer School
2.1. Your booking constitutes a request to us to reserve a place for you on a Course with a specific start date (Course Commencement Date). All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email or postal confirmation verifying that a place has been reserved for you on the Course. The contract between us (Contract) will only be formed when we send you the Course Confirmation.
2.2. The Contract will relate only to those Courses for which we have provided a Course Confirmation and the value of the Contract will be the sum of the total booking on the original confirmation.
3. Payment Terms
3.1. A non-refundable deposit of £100 per person can be made at the time of booking with the balance payable by 1 June. Courses booked after 1 June must be paid for in full at the point of booking.
3.2. If these payments are not adhered to, MCSS have the right to cancel the relevant booking.
4. Cancellation Policy
4.1. You may cancel any part of your booking at any time. To cancel a booking, you need to inform MCSS in writing. In the event that Covid-19 specifically means your plans need to change, you can request a refund on your booking at any time up to 30 June 2022 without losing your deposit.
4.2. If you cancel your booking before 30 June 2022 for non-Covid-19 reasons, MCSS will withhold the deposit and pay any other monies back via the method in which you originally paid.
4.3. If you cancel all, or any part, of your booking after 30 June, MCSS will withhold the whole amount.
4.4. If MCSS cancels your Course before it commences, or up to and including the second session, you will be eligible for a full refund of the Course fee that you have paid, unless you would like to change to another Course. In this case, you will be refunded the difference if you move to a cheaper Course but you will need to pay the difference if you move to a more expensive Course.
4.5. MCSS will refund any money received using the same method originally used when taking the booking.
4.6. Where a fee is taken in cash, the fee will be refunded by cheque. A payment will be made within 30 days of you providing MCSS with a cancellation notice within the time periods described in the Cancellation Policy that attract a refund.
4.7. MCSS would strongly advise insuring against cancellation as this is the only way of ensuring that your money is refunded in full if you cannot attend your Course.
4.8. MCSS has the right to exclude a Customer from a Course on Health and Safety grounds if their spoken English is not of an acceptable standard. In such an instance, no refund will be given.
4.9. MCSS has the right to exclude a student if their behaviour is deemed unacceptable and/or contrary to the MCSS Customer Charter. In such an instance, no refund will be given.
5. Price and Payment
5.1. You will be responsible for paying us all fees.
5.2. All fees will be as quoted on site and in the brochure. Fees are liable to change at any time, but changes will not affect bookings in respect of which we have already sent a Confirmation Note.
5.3. We are under no obligation to book you on a Course at an incorrect price, even after we have sent you a Course Confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a misquoted price.
5.4. All payments for Courses must be made at the time you make your booking, either by deposit or in full.
5.5. A £10 administration charge may be incurred for a change of Course after we have sent a Confirmation Note. If you change to a less expensive Course the difference will not be refunded.
You will need to pay the difference if you move to a more expensive course.
5.6. Only one ticket per resident per Gala Performance is free. Extra tickets may be purchased at the advertised rate. Free tickets to Gala Entertainment for those booking accommodation can only be guaranteed if booked prior to 1 March.
6. Refunds Policy
6.1. The £100 deposit is non-refundable by MCSS. The balance will be refunded by MCSS for cancellations notified prior to 30 June; otherwise it will be retained after this date. In the event that Covid-19 specifically means your plans need to change, you can request a refund on your booking at any time up to 30 June 2022 without losing your deposit.
6.2. If we cancel a Course before the Course begins, or up to and including the second session (the second morning in the case of an 'am' Course, afternoon in the case of a 'pm' Course or day in the case of a full day Course), you will be eligible for a full refund of the Course fee.
6.3. We will usually refund any money we receive from you within 30 days of receiving your cancellation request providing it is in accordance with the provisions for refund eligibility described in the Cancellation Policy. The refund will be made using the same method you originally used to make your booking
7. Marlborough College Summer School Liability
7.1. MCSS liability for losses you suffer as a result of us breaking this agreement is strictly limited to a refund of the booking total only.
7.2. This clause does not limit in any way our liability resulting from any fraud or misrepresentation, or for death or personal injury caused by our negligence.
8. Written Communications
8.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the website, you accept that communication with us will be mainly electronic.
8.2. MCSS will contact you by email or provide you with information by posting notices on our website. We will also send out confirmations by post (if you made your original booking by post) as well as the final confirmations, Customer Handbook and Entertainments Handbook to all our customers who have booked, but no other postal communications will be made.
8.3. For contractual purposes, those who have given us their email address agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
9.1. All notices given by you to us must be sent to Marlborough College Summer School, Marlborough, Wiltshire SN8 1PA or to the email address firstname.lastname@example.org. We may give notice to you at either the email or postal address you provide to us when making a booking.
9.2. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an email is sent or three days after the date of posting of any letter.
9.3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
9.4. It is the responsibility of the Customer to make sure MCSS have any change of email/postal address so their records are correct at all times.
10. Transfer of Rights and Obligations
10.1. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
10.2. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
11. Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, Force Majeure, explosion or accident.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
In order to discharge our obligations under the Disability Discrimination Act, customers with disabilities are asked to provide sufficient information about their disability at the time of booking to enable us to consider whether reasonable adjustments can be made to accommodate them.
15. Parental Approval Forms
15.1. MCSS will issue a Parental Approval Form for each child attending, which must be completed and returned prior to arrival. The information must include emergency contact details for all children under the age of 18 years. You understand that your child will not be able to attend MCSS without a Parental Approval Form.
15.2. Failure to disclose any medical or psychological issue that could affect your child's ability to participate fully, or may be to the detriment of another student's enjoyment of MCSS, may result in them being removed from the Course. In this instance, MCSS is not obliged to reimburse any fees, in part or in full.
16. Photographs / Video
Official photographers and videographers will be at work during the event and MCSS reserve the right to use any photographs, film or video for their publications or for marketing purposes.
17.1. MCSS strongly advise insuring against cancellation as this is the only way of ensuring that your money is refunded if you cannot attend.
17.2. MCSS cannot be responsible for the loss or damage of personal possessions and we strongly advise you to have appropriate cover during your stay.
18. Entire Agreement
18.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
18.2. We each acknowledge that in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
19. Our Right to Vary these Terms and Conditions
19.1. MCSS have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
19.2. You will be subject to the policies and terms and conditions in force at the time that you book Courses with us.
20. Law and Jurisdiction
20.1. Contracts for the purchase of Courses through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.
20.2. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England.